Privacy policy

Privacy Policy

Last updated: 1 Aug 2026

Splash ("we," "us," or "our") operates the website splashup.pk. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.

1. Information we collect

Information you give us directly:

Name, email address, phone number
Shipping and billing address
Order details and payment information (payment details are processed securely by our payment providers — we do not store your full card details)
Any information you share with us via email, WhatsApp, or contact forms

Information collected automatically:

IP address, browser type, device information
Pages visited, time spent on site, referring website
Cookies and similar tracking technologies (see Section 4)

2. How we use your information

We use your information to:

Process and deliver your orders
Communicate with you about your order (confirmations, shipping updates, support)
Respond to inquiries and provide customer support
Improve our website, products, and customer experience
Send marketing communications, where you've opted in (you can unsubscribe anytime)
Detect and prevent fraud or misuse of our website
Comply with legal obligations

3. How we share your information

We do not sell your personal information. We share it only with:

Courier/delivery partners — to fulfill and deliver your order
Payment processors — to securely process online payments
Shopify — our ecommerce platform provider, which processes data on our behalf to operate this store
Service providers — such as email/SMS/WhatsApp communication tools we use to contact you about orders
Legal authorities — if required by law or to protect our rights

4. Cookies

We use cookies and similar technologies to:

Keep items in your cart as you browse
Remember your preferences
Understand how visitors use our website (analytics)
Show relevant ads on other platforms (if we run retargeting campaigns)

You can disable cookies through your browser settings, though some parts of the website may not function properly without them.

5. Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order history, legal, accounting, or reporting requirements.

6. Your rights

You can:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal/order-record requirements
Opt out of marketing emails/SMS/WhatsApp at any time

To exercise any of these rights, contact us at hello@splashup.pk.

7. Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.