Shipping policy

Shipping Policy

Last updated: [date]

Where we ship

We currently ship across all major cities and towns in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and beyond via our courier partners.

Processing time

Orders are processed and packed within [1–2] business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Major cities: [2–3] business days
Other cities/towns: [3–5] business days

Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

Shipping charges

Standard delivery: Rs. [XXX]
Free shipping on orders above Rs. [X,XXX]

Payment options

Cash on Delivery (COD)
Online payment via [debit/credit card, JazzCash, Easypaisa, bank transfer]

Order tracking

Once your order ships, you'll receive a tracking number via SMS/WhatsApp/email so you can follow your delivery in real time.

Delays

While we work with reliable courier partners, delays can occasionally happen due to weather, regional disruptions, or high order volume (e.g. sale periods). We'll keep you updated if your order is delayed beyond the estimated window.

Failed delivery attempts

If a courier is unable to deliver your order after [2] attempts, the order may be returned to us. We'll contact you to arrange redelivery (additional shipping charges may apply) or a refund, per our Return & Refund Policy.

Damaged in transit

If your package arrives visibly damaged, please do not accept delivery if possible, or contact us immediately at hello@splashup.pk with photos so we can resolve it quickly.