Terms of service

Terms of Service

Last updated: 1 Aug 2026

Welcome to Splash (splashup.pk). By accessing or using our website and placing an order with us, you agree to the following terms. Please read them carefully.

1. About us

Splash is an online beauty and skincare retailer based in Pakistan, offering makeup, skincare, and personal care products.

2. Eligibility

You must be at least 18 years old, or have parental/guardian consent, to place an order with us.

3. Product information

We make every effort to display product colors, shades, and details accurately. However, actual colors may vary slightly depending on your screen settings.
We reserve the right to limit quantities, correct pricing errors, or discontinue any product without prior notice.

4. Authenticity guarantee

All products sold on Splash are 100% genuine and sourced from authorized channels. We do not sell counterfeit or fake products. If you have any concern about a product's authenticity, contact us immediately at hello@splashup.pk.

5. Pricing and payment

All prices are listed in Pakistani Rupees (PKR) and are inclusive/exclusive of applicable taxes as shown at checkout.
We accept Cash on Delivery (COD) and online payments via [methods].
We reserve the right to cancel any order in case of pricing errors, suspected fraud, or unavailability of stock, in which case you will be notified and fully refunded if payment was already made.

6. Order acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion (e.g. suspected fraudulent activity, stock issues, or delivery area restrictions).

7. Shipping and delivery

Shipping timelines, charges, and courier partners are detailed in our [Shipping Policy]. Delivery estimates are not guaranteed and may be affected by factors outside our control.

8. Returns and refunds

Returns, exchanges, and refunds are handled per our [Return & Refund Policy]. Please review it before requesting a return.

9. Intellectual property

All content on this website — including logos, product photography, graphics, and text — is the property of Splash and may not be copied, reproduced, or used without our written permission.

10. User conduct

You agree not to:

Use the website for any unlawful purpose
Attempt to interfere with the website's security or functionality
Submit false or misleading information when placing an order

11. Limitation of liability

To the fullest extent permitted by law, Splash is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including allergic reactions — please check ingredient lists and patch-test new skincare/cosmetic products before full use.

12. Privacy

Your use of our website is also governed by our [Privacy Policy], which explains how we collect and use your information.

13. Changes to these terms

We may update these Terms of Service from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.